Privacy Policy

Syswood Fruits respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry about our products and services.

Who we are

Syswood Fruits is a family-run wholesale produce supplier based in Southwater, West Sussex.

Information we may collect

We may collect personal information that you voluntarily provide when contacting us, including:

• Your name
• Email address
• Telephone number
• Business or organisation details
• Information contained within an enquiry or message
• Details necessary to respond to an enquiry or provide our products and services

Our website may also collect limited technical information about visits to the site, such as IP address, browser type, device type, pages visited and general usage information.

How we use your information

We may use your information to:

• Respond to enquiries
• Discuss your produce or supply requirements
• Provide quotations, products or services
• Communicate with customers and prospective customers
• Administer our business relationship with you
• Improve our website and services
• Maintain appropriate business and accounting records
• Comply with legal or regulatory requirements

We will only use personal information where we have an appropriate lawful basis for doing so.

Contact forms and enquiries

When you submit an enquiry through our website, the information you provide is sent to Syswood Fruits so that we can respond.

Please do not submit sensitive personal information through the website unless it is necessary for your enquiry.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information must be retained for legal, accounting or business purposes.

Sharing your information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business or website, such as website hosting, email, IT, accounting or other professional service providers.

We may also disclose information where required to do so by law.

Cookies and website analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve the website.

Some third-party services used by the website may also place cookies or collect limited technical information.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how certain parts of the website function.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your data protection rights

Under UK data protection law, you may have rights concerning your personal information, including the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your personal information
• Ask for certain information to be transferred where applicable

These rights are subject to the circumstances and exemptions provided by data protection law.

To exercise any of these rights, please contact us using the details above.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Third-party websites

Our website may contain links to websites operated by other organisations. Syswood Fruits is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

Any updated version will be published on this page with a revised update date.